Terms of Use
Whenever you register, deposit funds or place a bet, these Terms of Use form the contract between you and Niagara Falls Casino. Please go through them carefully: they explain who may play, how money is deposited and withdrawn, and what happens when something goes wrong.
Does using the casino mean I accept these Terms?
1.1 When you register with us or stake on any area of our site, for instance the Lobby, Live Casino and Jackpots, you agree to be bound by these Terms of Use.
1.2 These Terms work alongside our Bonus Terms, How We Handle Your Data and Cookie Notice. The agreement also takes in the Play Responsibly, Account Verification and Underage Gambling Policy pages.
1.3 In these Terms, "we" or "our" means Niagara Falls Casino, based in Niagara Falls, Ontario, and "you" means the account holder.
1.4 You can register and place wagers only after accepting these Terms in their entirety.
Who is allowed to play?
2.1 No session may start unless you have reached the age of 19 and are physically in Canada.
2.2 Only players located where online casino gaming is legal may join. We carry out identity, age and anti-money-laundering checks in line with Canadian requirements.
2.3 A first deposit can only be processed once we have confirmed the account holder's identity and playing location. The steps and documents needed are set out on our Account Verification page.
2.4 Our games are closed to people below 19 years of age. The Underage Gambling Policy sets out how underage access is prevented and dealt with.
2.5 A self-exclusion with us means you may not open a new account before the exclusion period has ended.
How do I raise a complaint?
3.1 Please send complaints by email to mail@niagarafallscasino.app, stating your username, the exact time and date of the problem, which payment or game it concerns, and a clear description of what happened.
3.2 Every complaint is examined using the game logs and account records we hold. We then write to you by email, setting out the result and why we reached it.
3.3 Screenshots and transaction references help us resolve matters faster, so please keep them until your complaint is closed.
Can these Terms change?
4.1 These Terms are updated to match whenever our games, our legal duties or our payment methods change.
4.2 Whatever Terms appear on this page are the ones in force. We will tell you about any material change before it takes effect, either when you next log in or by email.
4.3 Continued play after a revision takes effect counts as acceptance of the updated Terms. If you object, email us: your account will be closed and any withdrawable balance paid to you.
How do payments in and out of my account work?
5.1 All accounts use Canadian dollars (CAD), so every stake, win and payment is displayed in CAD.
5.2 Deposits can be made with Interac e-Transfer, Visa, Mastercard, PayPal, iDebit, Instadebit, Paysafecard, Payz (ecoPayz), Neosurf, Flexepin, prepaid or gift cards, Skrill and Neteller.
5.3 Withdrawals are available through Interac e-Transfer, PayPal and Neteller.
5.4 The minimum deposit is C$5 and the minimum withdrawal is C$10.
5.5 Withdrawals have no one fixed ceiling. Your payment method and account status determine the limits that apply to you.
5.6 Our target for most withdrawals is to release them between an hour and four hours after the request is made. Bank wires are the exception: they need more time, yet never more than 12 hours.
5.7 We apply no fees when you add money to your account or request a withdrawal. Your bank, card company or e-wallet provider may set charges of its own, and these are beyond our control.
5.8 Only payment methods registered to you may be used. If the method you deposited with supports payouts, your withdrawals are returned to it.
5.9 Verification must be complete before we release your first payout.
How many accounts can I hold, and how do I register?
6.1 Each person is permitted a single account with Niagara Falls Casino.
6.2 Information you provide at registration must be accurate and complete, and you are responsible for keeping it current through your account settings.
6.3 We close duplicate accounts, and plays made on them may be voided.
6.4 Your password must stay private and should never be given to anyone else. Every action carried out through your login is your responsibility. Should a third party possibly have used it, email us without delay.
How are game results decided?
7.1 Random number generator (RNG) software determines the result of each slot spin and each digital table game round, so no earlier round can affect a later one.
7.2 At Live Casino, real dealers run the tables and the action is streamed directly to your screen. Every result comes from the cards, wheel or other equipment on the real table.
7.3 Each title's help screen shows its rules, paytable and payout details. We ask that you read them before playing.
7.4 If a malfunction occurs, we cancel all affected plays and payouts and give back the stakes involved.
7.5 If a live round is interrupted, we settle it according to that game's rules or return the stake.
What conduct is not allowed?
8.1 The following are prohibited:
- working with other players in secret or passing information to gain an edge
- relying on bots, scripts or other automated play
- knowingly exploiting a software error or a pricing mistake
- using stolen, borrowed or disputed payment methods
- giving a third party access to your account, or wagering on behalf of someone else
- concealing your location with a VPN or any comparable tool
- abusing or threatening our staff in any message
8.2 If we identify a breach, we may cancel the plays concerned, withhold any winnings linked to them and close the account. Where Canadian law demands it, we will also report the matter to the authorities.
Where does our responsibility to you end?
9.1 We work to keep our site available, but we cannot promise uninterrupted access.
9.2 Niagara Falls Casino is not responsible for any loss that stems from a faulty device, a lost connection to the internet, or circumstances outside our reasonable control.
9.3 For each individual claim, our responsibility cannot exceed the value of the stakes linked to the event behind that claim.
9.4 Where the law forbids a limitation or exclusion of this kind, we rely on these limits only as far as legally permitted.
How do bonuses fit in?
10.1 All promotions, including our Promotions page offers and Niagara Falls Rewards, are governed by our Bonus Terms.
10.2 If the Bonus Terms and these Terms differ on a bonus matter, the Bonus Terms apply.
Ownership of site content
11.1 All rights in the Niagara Falls Casino name and logo, and in the site's graphics, text and design, belong either to us or to our licensors. Game content rights stay with the studios that provide our games.
11.2 Our content is for your personal play only. Reproducing, copying or reselling it is prohibited.
Which law applies?
12.1 These Terms are governed by Canadian law, together with any additional protections provided by the law of the province where you are playing.
How do I contact you?
13.1 Email is our only support channel. Send your message to mail@niagarafallscasino.app, and we will respond to the address registered to your account.